Summary
Dynamic Servant Leader with a passion for leading high-performing teams. I believe great products are built by empowered teams — not micromanaged ones. Proven ability to develop talent and deliver impactful digital solutions, achieving roughly 50% improvement in project delivery efficiency. Skilled in Agile and traditional project management best practices, with a working style that prioritizes clarity over process and outcomes over output — increasingly augmenting delivery with modern AI-assisted workflows.
Work Experience
PT Bintang Digital Asia · Jakarta
- Embed Agile practices into rigid project environments, lifting delivery efficiency and outcomes by roughly 50%.
- Lead end-to-end product delivery across diverse domains, from discovery and design through production launch.
- Partner with Product Owners to shape backlogs, deliverables, and governance across concurrent product streams.
- Act as embedded Scrum Master — facilitating standups, refinements, sprint reviews, and team retrospectives.
- Apply Kanban and Lean principles to streamline workflows, reduce waste, and drive continuous improvement.
- Build self-organizing cross-functional teams that cultivate psychological safety and outcome-driven ownership.
Portfolio
TEMEN by Telkomsel— IoT
BOS Loyalty— Mobile PPOB
WISWIS— Social Gaming
WISPET— Gamification
PT Ako Media Asia – Salt.id · Jakarta
- Delivered tailored digital solutions across diverse industries including FMCG, banking, and insurtech.
- Built and sustained strong client relationships, consistently earning high satisfaction across industries.
- Proactively proposed creative and interactive concepts that expanded project scope and engagement.
- Managed project scope and mitigated delivery risks across multiple concurrent client engagements.
- Created statements of work, cost quotations, and structured schedule change management processes.
- Optimized resource allocation and workload distribution to sustain consistent delivery capacity across teams.
Portfolio
Suryanation— by Gudang Garam
Daya Digital— SME Website
Bank BTPN— Corporate Website
PCI DSS Mini Apps— Payment
Portal AXA Direct— InsurTech
PT Bank Sinarmas, Tbk · Jakarta
- Launched the Digital Onboarding solution, cutting onboarding time from days to minutes (~90%) and significantly lifting conversions.
- Owned end-to-end digital product delivery, consistently meeting all stakeholder commitments and deadlines.
- Benchmarked the digital banking portfolio against competitive standards and emerging fintech trends.
- Created product flows, gathered business requirements, and maintained comprehensive product specifications.
- Planned and prioritized backlog items for upcoming development iterations based on measurable business value.
- Collaborated with the Scrum team to continuously improve end-to-end customer experience across touchpoints.
Portfolio
SimobiPlus— Mobile Banking
Personal Banking— Internet Banking
Earlier Experience
E-Channel Helpdesk & Services at PT Bank Mayapada Internasional · Jakarta · Portfolio: myONLINE & myMOBILE (e-Channel)
2015 – 2019